Terms & Conditions

SILVERFOX TRAVEL AND OUTDOORS TERMS & CONDITIONS

Silverfox Travel and Outdoors is part of Silverfox Global Ltd and as such all payments will be taken under this name.

:: Delivery

Our products are shipped via Royal Mail or DPD Courier from Leeds. If you feel your delivery has been lost in transit please get in touch.

 

:: Returns

You have the right to return your goods at any time up to the end of 45 days after you receive the goods. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. Visit our customer portal for more information.

:: Faulty Items

If your item has a fault please contact us so we can advise on what to do next, as the course of action we will recommend will depend on the type of product and the fault.


:: Lifetime Guarantees
Some of our manufacturers offer a lifetime guarantee on their products. This covers the product against defective materials and workmanship. These guarantees are limited to the failure of the product under normal usage and repairs or replacements will be at the discretion of the manufacturer. All postage costs will be undertaken by the customer for claims made under a lifetime guarantee.

:: WEEE REGULATIONS


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Silverfox Travel and Outdoors is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a hairdyer from us we would accept their old hairdryer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.